FAQS

• HFV Parkland & Wild’s Privacy Policy

  Privacy Policy

  Holme Farmed Venison (Produce) Limited (“Holme Farmed Venison”, “HFV Parkland & Wild” “we” or “us”) is committed to protecting and respecting your privacy. This policy explains how we use any personal information that you provide to us through our website, app or call-centres. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently. For the purposes of data protection law, the controller is Holme Farmed venison (Produce) Ltd , 9 First Avenue Aviation Road Sherburn in Elmet Leeds LS25 6PD

  Information we may collect from you.

  We may collect and process the following information about you:

  Information you provide to us.

  You may provide us with information in several ways, including by filling in forms on our website or on our apps or by corresponding with us by phone and email. This includes information you provide when you register for an account, purchase items from us, enter into a contract for the supply of services, enter a competition, promotion or survey or report problems with our services.

  The personal information that you provide may include your name, address, email address, phone number, and other information about you to enable us to provide you with our services.

  Information we collect about you

  When you use our websites or apps, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

  Information we receive from other sources

  We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.

  How we use your personal information

  We use personal information about you in connection with the following purposes:
  Providing our services to you and fulfilling your requests.
  Providing you with the information, products and services you request from us.
  Completing any transaction that you do with us.
  Administering promotions or competitions that you enter with us.
  Allowing you to participate in our interactive features when you choose to do so.

  Marketing and advertising.

  Providing you with information about goods and services that we think may interest you, which may be based on inferences about your likely interests based on your activity on our website or third party websites.
  Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on our website.
  Measuring and understanding the effectiveness of advertising we serve to you and others.

  Service improvement and account management.
  Ensuring that our content is presented in the most effective manner for you and your device.
  Administering our websites and apps and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
  Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
  Managing and operating your account with us.

  Legal basis for processing

  Our legal basis for processing your personal information for the purposes described above will typically be one of the following:

  Contract

  It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
  Consent

  You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.

  Legitimate interests

  It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.

  Sharing your personal information

  We will never sell your personal information.

  We may however share your personal information with third parties in the following circumstances:

  Our service providers: to help us run our business and perform services you request

  We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested. This includes providing address and contact details to our delivery partners.

  Advertisers and advertising networks: to serve relevant adverts and marketing to you and others

  We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.

  Analytics and search engine providers: to help us improve our services

  We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you. We may also share your personal information with third parties for the following reasons:

  If we sell or buy any business or assets

  If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If Holme Farmed Venison (Produce) ltd (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.

  To obtain professional advice

  We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).

  To comply with a legal obligation

  We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Holme Farmed Venison (Produce) Ltd, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.

  Storing your personal information

  We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA. By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

  Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

  We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your Holme Farmed Venison (Produce) Ltd account at any time using the account settings page or by contacting us.

• Cookie Policy

  We are currently working to bring our website inline with the UK GDPR cookie laws please bear with us

• Catering and trade customers

  We supply to a wide range of business within the catering industry from deli’s to restaurants to farm shops. We make our own deliveries to local customers within the Yorkshire area but also send our venison via courier to business further a field within the UK.   Please do give us a call on 01977 686440 if you are from the catering industry and would like to discuss supply and prices.

• What are our Terms & Conditions?

   hfv.co.uk/terms-and-conditions

• Where do you deliver to and what is the cost of delivery?

  Delivery is available to addresses in England, Wales and Mainland Scotland.  We charge £12.50 delivery for all orders under £100. Delivery is free of charge for all orders over £100.

  We can only deliver to mainland UK.  We are unable to deliver to addresses in the Scottish Highlands, Scottish Offshore Islands, Ireland, Northern Ireland, Isle of Man, Isle of Wight, Guernsey, Jersey, Europe and the rest of the World.

• What is the shelf life of venison? How long can I keep it in the fridge or freezer?

  All of our products are fresh and therefore suitable for home freezing.

  PRODUCT SHELF LIFE

  Fresh game   –   7 days

  Manufactured products i.e. burgers or sausages   –   8 days

  Fresh venison   –   10 days

  Wild boar   –   10 days

  Smoked venison   –   30 days

• Do you have venison recipes?

  We have many recipes for all our different cuts of venison and update them regularly on our recipe page. Also follow us on Facebook, Twitter or Pinterest for further recipes and ideas.

• How do I cook my venison? Do you have general guidelines and tips?

  Venison is an extremely versatile, easy to cook meat and throughout the season is ideal for dinner parties, functions, Sunday lunches, or simply a weekday dinner for two.

  Cooking venison is just like cooking beef but being lower in fat it just needs much less cooking time so here are some tips on cooking:

   

  Roasting

  If you have a venison rack, loin, fillet or one of our roasting joints then you don’t want to overcook these and dry the meat out, so first brown the meat all over in a hot pan and then use the times below as a guideline:

  Gas mark 6/ 400ºF/ 200ºC

  12-15 mins per 1kg for rare to medium

  15-20 mins for medium to well done

  Always allow the meat to rest for 10 -20 mins at the end of cooking giving it further cooking time and letting the juices settle.

  Venison is best rare to medium but if you prefer your meat well done then its best to use one of our boned, rolled venison shoulder joints and cook it slowly with some liquid to stop it drying out. So first make deep slits with a knife and insert sticks of butter to keep it moist and then brown the joint. Place in a dish with some liquid (water, wine, ale or orange juice) and braise 170ºc/ 325f/Gas Mark 3 for 2 – 2½ hours, basting frequently. The fat will come out of the meat during cooking leaving it moist. Skim off the fat and you’ll have some superb gravy!

  Grilling and Pan-Frying

  Venison retains the heat, so always use a very hot pan. For rare-medium cook the meat for two to four minutes each side and then leave it to rest in a warm place for 5 minutes to disperse the pink juices. If you do have your beef steak well done then try our venison steaks medium as cooking any longer can make the meat become tough. All our cuts that are best grilled or fried are recommended to be eaten rare to medium.

  Barbequing

  As with other meats, barbequing is a great way of putting flavour into your meat. All of our products go well on the summer barbeque. Just brush with oil and cook to your liking. Cutlets, T bones, burgers, grill steaks and sausages are particularly good on a barbeque menu.

  Casseroles

  Cooking times and settings are much the same as for any other meat. 1½– 2 hours in a medium oven is about right. All meats taste better if browned first. Marinating is not necessary with our tender venison but if you do then it will add extra flavour. Our diced or casserole venison steak also goes extremely well in a slow cooker – either high for 3-4 hours or on low for 6-8 hours as with all other slow cooked meats.

  Venison mince

  Our venison mince is perfect for Bolognese’s, pies, chillies and lasagnes – all the family favourites. Just fry the venison mince in a little olive oil over a high heat. Separate with a fork and cook until browned. Add your favourite sauce ingredients and simmer for up to 45 minute. Alternatively use in burger or meatball mixes – shape and cook.

  Venison burgers, grills teaks, meatballs and sausages

  As all of these products have a high meat content all you need do is brush with a little oil and cook as you would normally. Our burgers, grill steaks and sausages also do really well on the barbeque.

  Flavour tips

  Venison goes perfectly with most vegetables, in particular seasonal greens like asparagus, green beans, mange tout and broccoli. It also works well with roasted vegetables, winter parsnips, even roast tomatoes to add some contrast colour. Sharp berry sauces, cranberries, redcurrants and even blueberries are also a perfect match and a béarnaise sauce with some chunky chips is a wonderful accompaniment.

  In winter try a rich venison casserole with red wine or a hearty venison and mushroom pie – see our recipes for these.

  We have a large selection of venison recipes on our recipe page – from dinner party wow factor dishes to easy to make slow cooker venison stews – something for every occasion and capability.

  And remember the venison you order from us can be frozen at home for use later or if not kept in the fridge for when you are ready as it will have a 10 day shelf life.

• What are the different cuts of venison?

  Saddle (rack and loin)

  The saddle contains the prime cuts of venison including the rack, loin, fillet and medallions.  The rack can be bought as a whole or cut into cutlets.

  Haunch

  This is a prime cut and can be sold as a whole haunch (with or without bone) or a roasting joint but is usually cut into steaks.  You will get topside, silverside and thick flank from this part.

   

  Shoulder

  This part is often boned and rolled so it can be stuffed and braised.  It can also be sold diced for stewing or casseroles.

   

  Flank

  This is normally cut into stewing steak and used for braising in casseroles and stews.

  Neck

  This cut is mostly used for mince.

  Shank/Osso Busso

  This cut is suitable for long slow cooking.

• If I am a restaurant how can I order?

  We supply venison to fine dining and Michelin starred restaurants, top Hotels, Gastropubs, farm shops, Deli’s and both large and small retailers throughout the UK with local deliveries throughout the week. If you are a chef and would like a copy of our price list or to sample our products please give us a call on 01977 686 440.

• Is there minimum order value and what are the delivery charges?

  We do not have a minimum order however all orders under £100 will incur a £12.50 delivery charge – this will be charged at checkout. For orders over £100 delivery is free..

  We can only deliver to mainland UK.  We are unable to deliver to addresses in the Scottish Highlands, Scottish Offshore Islands, Ireland, Northern Ireland, Isle of Man, Isle of Wight, Guernsey, Jersey, Europe and the rest of the World.

• What if I am not in, how will my meat stay cold?

  If you provide us with special delivery instructions on where to leave your order should you be out our couriers will follows these. Otherwise our courier will usually leave the box in a safe place at your house and card  you. As the meat is boxed and packed in ice it will be fine to stay outside for a few hours.

• How will my meat be delivered?

  All our venison is sent out vacuumed packed to keep it air tight and then packed in gel ice packs in a protective cardboard box (recyclable) and wool cool liners (compostable) to ensure optimum temperature.  (The gel packs are reusable so could also be used in a picnic, cool box etc. however if they do need to be disposed of, they are filled with a non-toxic gel so can be put straight into a general waste bin or alternatively the gel can be poured down the sink along with a small amount of salt and the plastic film can then be recycled)

• How long will my order take?

  We send out all online orders via a courier to arrive between 9am – 4pm on Tuesday through to Friday.  We are unable to send orders for delivery on a weekend or on a Monday.  Some products are only available for certain delivery days. The available delivery days for products will be shown in the delivery calendar option at checkout.

   

• How much meat should I order?

  Everyone has a different idea of how much is enough but if you take into consideration when ordering venison that it is a much leaner, denser meat and so is much more filling.  It also does not “shrink” as much as other meats when cooking. With this in mind a rough guide would be for example when ordering a roasting joint to aim for around 200g per person – so one of our 1.2kg boned and rolled roasting joints would feed around 5-6 people.

• How nutrional is venison?

  All our products are fresh and can be used for home freezing.

  All our venison is produced from our own and associated parks, farms and estates conforming to all the highest welfare standards, with full traceability and quality assurance.

  We process the meat in our own full throughput EU approved factory near York, in the North Yorkshire countryside. For your reassurance, we carry BRC Global highest certificates of competence for our systems and procedures.

  Venison is low in fat and high in protein, ideal for today’s health conscious consumer – below is an example of the nutritional information for our venison steaks.

   

• Can the history of our deer be traced back? Is it quality assured?

  All of our venison sold on our website is sourced from our own farm or associated parks, farms and estates across the UK and conforms to all the highest welfare standards, with full traceability and assurance.  Our farmed animals are naturally reared on grass parks and we do not use drugs or animal waste feeds to unnaturally enlarge their size.

• Where has our venison come from?

  Our venison is predominantly from red deer.  All of the venison sold on our website (both wild and farmed) is sourced from our own farm and trusted parks and estates across the UK, ensuring full traceability from field to fork.

• What is the difference between farmed and wild venison?

  All of our farmed animals are reared naturally, grazing on grass pastures on our farm as well as associated farms across the UK. This guarantees beautifully lean, tender and flavoursome deer meat that is available all year round.

  Our wild venison is just as healthy and offers the same low fat and low cholesterol benefits that our farmed deer offer but it will only be available during legal hunting seasons and will offer more variation of deer.  Wild venison has a more distinct gamey flavour.

  All of our deer are traceable and follow proper quality assurance controls to ensure that you receive the highest quality cuts every time.

• Why buy our venison?

  Our venison is:

  • high quality and cut to order by our team of butchers
  • delivered fresh to your door and suitable for home freezing
  • fully traceable and quality assured (for both our wild and farmed venison)
  • full of health benefits – low in fat and cholesterol, high in protein and essential vitamins